Testimonials

Buongiorno. Thanks for your quick reaction. We solved the problem that is, instead of change the NN3 for a NN5, the sales people at fotoKonijnenberg, Turnhout (where I bought the NN3) proposed a non-zoom lens, a Canon 28mm, which fits nicely and alows me to make panos' ad galore. Just in time because we are leaving for an Italian two - weeks holiday next saturay. (Bari etc).Again, many thanks. * Jean V. Netherlands (Canon 28mm)

Hi Bill, Let me first say the speed and extensive help of your response has been very favorable, I greatly appreciate that. As I am very anxious to finish my panoramic project I will go ahead and take you up on your offer for the Lite version of a used NN5. As far as returning the NN3 what are the steps? I did not expect such an offer and you have turned my disposition to Nodal Ninja in a complete 180. If all goes well and the product I receive works as advertised I will be sure to share my pleasant experience and the functionality of your products on the many forums I am active in. While of course maintaining discretion on the gracious offer you have made. Thank you, Daniel K. USA (Canon 5D + 24 - 70L)

No complaints! In fact, The reason for this message is to tell you how pleased I am with my NN3-II, which arrived today. Now that I can hold it in hand, instead of just looking at it on my monitor, I can't imagine what one of your competitors would be giving me for the extra $300-$1000 dollars. Well done! - Charles C. USA

Hi Mauro, Firstly let me say that I am OVER THE MOON with how quickly I received My Nodal Ninja 3 MkII. I actually received my item this morning after only placing my order last Thursday; and considering it is the Easter Break kudos must go to you guys for exceptional service and speedy delivery. I must also commend Fanotec for the build quality of this product, rarely do you see products these days that are as advertised, I can’t wait to start using my Ninja - Toby B Australia

It was worth the wai... Thanks for the information....I did catch a nice article in one of the UK photo magazines that you contributed to. It was one that I pick up at our local Borders stores from time to time. I was flipping through it at the store and saw that it had an article on Panoramas, so I purchased it. When I got home and I started to read the article. Your name just popped out. You were so helpful when I made the purchase. So thanks again! - Paul K. USA

Small complaint. I got my 5/16 pano head here in Germany and it is a well built item. I did however have to pay the $85 in taxes- ouch!. On top of that I had to pay $45 for shipping becuase you only allow me to select Express for Germany. So my pano head cost $130 more than the website price. If I would have known that before hand I would have shopped around here for the items. People buying from here Germany beware of the custom tax. Other than that I am very happy for the pano head. Regards - Hubert G. Berlin, Germany (Nikon D3 12 - 24mm lens)

Nick, The NN5 with RD16 is a dream come true. I can't believe I have been using this (deleted) for the last 2 years. It's like comparing a Hummer to a Lexus. It's easy to tell you take great pride in quality. What really surprises me as well is your attention to others. I see posts in the forums where you take the time to not only answer and help people but you listen to their suggestions for product improvement. You have a manufacturer that listens, products that are precision built while keeping it within financial reach, and a never ending barrage of people bragging about support throughout the net. This is the mark of a real company. I wish Fanotec the best of success. Thank you - Bill H. New York USA

Mauro, Thank you for taking the time to go above and beyond in helping me with my issues. As expected it was an easy fix and I feel stupid for even asking. Cheers - Mark F. USA

Thank you Bill Bailey and Ron in shipping for a VERY generous amount of your time with a noob on heads, software, workflow, etc. The questions have only just begun!! Thanks a lot guys, i really appreciate it. Best regards, Dave 2nd followup: Gents: I wanted to take a sec and thank both of you for your generous amounts of time discussing not only the NN5 but pano photgraphy in general, workflow, software, etc. I really appreciate it. When buying a product, I believe you not only have to look at the product itself but at the people behind the product. At the end of the day after talking to both of you, the decision was real easy to purchase a Nodal Ninja product. I look forward to recieving the head shooting my first panorama later this week. Finally - Rob, I called you Ron on the website order form yesterday. My apologizes. Best regards, Dave T California USA

Hi Bill,Thanks for the quick reply. I think you'd have to be sleeping with your computer to have replied much quicker. Anything within 24 hours is pretty quick these days. NN customer support is still the benchmark IMHO. Best regards, - Dave S. USA

Hi Mauro, how are you? The shipment arrived perfectly already 2 days ago. I just came back from an assignment and got it in my hands. I have just downloader the manual and started reading some FAQS. For the time being everything went perfect. Thank you very much. Excellent job and A+ communication. Regards, - Yannis Italy

Just would like to share what your product is helping create. Thanks for a wonderfully well made and easy to use peice of a equipment. - Gary W. USA (Nikon D200, Sigma 14mm lens)

Bill, Thanks again for the call and for taking care of this. I appreciate the great customer service. I will definitely recommend the ninja to my friends. Thanks Again, - Aaron K. USA

Howdy! Got my NN3MkII on the 25th! Thank you, great looking piece of kit ... looking forward to using it :) Cheers! - Kevin H. USA

....and btw...your (either you or Nick) way of handling customers complaint/inquery at some forums really appeals to me....somehow it convinced me that should i be your customer...i don't have to worry should i have some issue on the products....:) well....hope to hear from you again...:) Have a good day..:) Cheers, - Riefa I. Indonesia

Thank you Bill. The service you have provided me has been outstanding. - Edwin J. USA

...received the Nodal Ninja today. First impressions...Good; Really light, Really compact, Very very well made and did I mention really really really light.Well done, the Nodal Ninja looks and performs far better than expected and well worth the price. kind regards 2nd followup: Have been using the Nodal ninja for over a month now. It cas completely replaced my manfrotto 303sph + leveling base. It produces consistantly excellent results with the minimum of effort. WELL DONE.. .regards - Peter O. Ireland

Thank you Bill. The service you have provided me has been outstanding. - Edwin J. USA

Hi I have been a nodal ninja user for close to two years now and absolutely love it. I have been using a Nodal Ninja for 2 years now and i absolutely swear by it. My tutor allowed me to borrow his many years ago and I instantly fell in love with it. I still can't get over how cheap and easy to use it is. Also the customer service it brilliant being in the UK i actually purchased mine through red door VR but before i did i got in contact with this site asking them questions about the Ninja and I always received a swift response that was more than sufficient for answering all my questions. - Fern T. UK

To Mr Bill Bailey,Have read your fine article on panoramas in the British magazine "Digital Photographer" (issue 76) and your answer to a reader's letter (issue 78), I would like to purchase a Nodal Ninja for use with a Nikon D300 camera and to take advantage of your kind offer. - Richard C. UK

Hi Bill, I heard a lot of good things about you guys, but in reality it is even better.... :-) ...so I decided to buy a panohead and (of course) I chose a NN5, which I received yesterday. And my first experiences with the NN5 are very positive. It is sturdy and pleasant to handle. - Karel G. USA

Mauro, I recieved the package just a minute ago. I understand why you were "Voted #1 in customer support for 2008". Where can I vote for "best customer support 2009"? Thank you! - Johannes, Italy

Under 4 days to get to New Zealand? Unbelievable, considering USPS says 1-2 weeks. It's a beautifully made product, and indistinguishable from new, even though second-hand. Thank you so much. - Peter W. New Zealand (Nikon 10.5mm)

I just received my NN 3MkII and got it all set up. I took a multi-row mosaic as a test and loaded it into PTgui. After it was done stitching the 67mp equivalent file I loaded into PSCS3. I was so pleased that there was not one stitching problem due to parallax. I have not been this excited about photography in years! I can't wait to take my new toy out and use it! It really works great. Thanks for all the help getting me set up and everything. I have recommended NN to two other photographers just today. Thanks for everything. - Ryan C. USA (Panasonic LX3, Olympus E-3 - 502)