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Sept. 2007

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After placing your order you will receive notification from PayPal that payment was sent to us. This will be the only e-mail you receive until a shipping label is created. You will get a second e-mail from PayPal with shipping information and tracking number once an item is shipped.

• All prices marked are in USD$
• We reserve the right, at our sole discretion, to reject any order placed with us without giving any reason.
• Sometimes packages are sent with signature confirmation please be sure someone is available to sign for package.
• It is the customers responsibitiy to assure correct shipping address directly after purchase. If different please inform us immediately.
• * Shipments outside the USA may be subject to GST, VAT, tax, duties and/or other fees assessed by that countries regulations. .
• INTERNATIONAL ORDERS MUST ADD either $10 for Priority or $30 for Express. 
  This is added to the Domestic rate of approx. $15.00 depending on size of order.
  International orders that lack this selection will be cancelled.
• Orders shipping to South Pacific Region MUST go through our reseller in Australia - click here
• Orders shipping to Italy MUST go through our reseller in Italy - click here
• Orders originating from China (and some select countries) must be held for 5 business days for funds to clear before processing.
• Orders within the US are shipped via USPS Priority Mail (2-3 business days). We are not responsible for delays and it is important to note that on the rare occasion Priorities may be delayed. If you order is delayed more than 21 days please contact us.
• Global Priority Shipments do not provide for reliable tracking.
• We are not responsible for delays outside the US due to customs or local postal delays.
• Domestic Express orders must be received by noon PST (-8GMT) M-F and will ship same day.
• All orders are shipped within 24-48 hours M-F.
• Orders placed on Fridays, weekends or holidays are shipped in 1-2 business day.
• United States Postal Service Holiday Calendar
• If using discounts or coupons please only one per person, per order.

Optional methods of payment:

1) If paying by check or money order make check payable to: “Nodal Ninja”
allow 2-3 weeks for funds to clear. Postal M.O.’s are processed in 2-3 days.
send payment to:
Nodal Ninja
3931 S. Tumbleweed Ln.
Chandler AZ 85248 USA
Domestic orders add $14.85 S&H to above prices.
International Priority add $25.00 (4-6 week delivery) unless delayed by customs
International Express add $45.00 (1 week delivery) unless delayed by customs

2) Fax your cc details (shown in step 3 to): 480-699-3684
Note: faxed orders take 2 business days before funds are made available to us for shipping.

3)Send all your credit details (cc) split via ”TWO” inquires using our contact page.
Details needed in first e-mail:
   Name as it appears on credit card:
   E-mail address:
   Credit Card billing address:
   Shipping address:
   “Your” contact phone number:
   Credit Card number:
   Items you would like to purchase:
Details needed in second e-mail:
   Expiration date on credit card:
   3 digit security code on back of card:
   Issuing bank
International Priority add $25.00 (4-6 week delivery) unless delayed by customs
International Express add $45.00 (1 week delivery) unless delayed by customs
IMPORTANT: INCLUDE YOUR NAME WITH SHIPPING ADDRESS AND ITEMS ORDERED
Please allow 24-48 hours to process

Note: this is not a secure method of payment and we encourage you to use the secure shopping cart buttons above (no PayPal account required).

4) Send money through https://www.moneybookers.com to:
 order[at]nodalninja.com (replace [at] with @)
Please send request for total.

Shipping FAQ’s

Q. I just bought NN3 and see you are selling the carry bags. How can I add this to my order?
A. If your order has not yet shipped you can add any items you wish. Simply reorder the items you want added and we will refund the shipping charges added (usually within 24 hours) and combine with your original order. If you do not see a refund on shipping charges please contact us.

Q. I ordered my NN3 last week using Standard Global Priority but tracking says the package just left Kennedy?
A. The US Postal Service doesn’t really provide accurate tracking information for Global Priority. Why they call it tracking I do not know. It’s really more of delivery confirmation. It DOES NOT provide accurate tracking information and should not be used to track your package. Please allow 2-3 weeks for delivery.

Q. I did not receive a confirmation e-mail after I placed my order - why?
A. PayPal will ALWAYS send a confirmation e-mail after you place your order. In an effort to keep down duplicate e-mails, this will be the ONLY e-mail you will receive confirming your order. If you did not receive this e-mail you either need to update your e-mail address with PayPal or have a spam blocker in place.

Q. I wrote you 2 e-mails about my order but have not yet heard back - why?
A. ALL e-mails are answered within 24 hours. Exceptions to this include weekends and holidays or any down times due to server outages - rare but it does happen. Also if we take any time off for vacation we will post notice on our contact page. If you do not hear back from us within 24 hours (except weekends and holidays) please send us a followup e-mail by going through our contact page.

30 Day Money Back Guarantee

If for ANY reason you are not totally satisfied with your Nodal Ninja you may return it for a full refund less S&H within the 30 day period (14 day return policy for NN5/NN5L) - return policy click here

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France / Germany / Hungary / Italy / Netherlands / Russia
Slovakia / Spain / Switzerland / UK (1) (2) / Ukraine / USA
 

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