Issue with M1 Upper Rotator Knob

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  1. Issue with M1 Upper Rotator Knob

    #1
    Users Country Flag
    Join Date: Apr 2008
    Location: Hong Kong
    Posts: 2,441

    Dear customers,

    Some customers have been reporting concerns with the M1 upper rotator knob. If the knob on the upper rotator breaks the knob will rotate freely. This is an apparent flaw in the design of the plastic that seems to apart from the inner metal portion when strong force is applied. We are making new knobs to solve the issue which may take up to 60 days to complete.
    In the interim if your knob begins to become loose stop using it immediately. Remove the knob from the rotator by loosening the captive screw at the center of knob. As a temporary fix please request for a new knob (from the same batch) to allow use of M1 before the new batch is ready. Don't apply more tightening force than necessary to upper rotator into place. The positive stops at the upper rotator keep the rotator securely locked. Tighten the knob untill you feel an increase in friction should be enough.
    If the knob becomes too loose and you can't remove it this will require a special tool to remove it. Please return to your reseller for servicing.


    We apologize for the inconvenience this has caused. When the new knob is ready, we will send them to customers at no cost. We will also include a small enhancement (based on customer feedback) that will make the knob work more smoothly.

    Nick Fan



    Fanotec
    We listen. We try harder.
  2. #2

    Is it same issue we replaced knobs already two months ago or an other issue ?

    Vincèn



    French Nodal Ninja Distributor
    Blog: http://www.skivr.com
    Online shop: http://magasin.skivr.com
    Photo gallery: http://flickr.com/skivr
    Support website: http://support.skivr.com
  3. #3
    Users Country Flag
    Join Date: Apr 2008
    Location: Hong Kong
    Posts: 2,441

    Quote Originally Posted by Vincèn View Post
    Is it same issue we replaced knobs already two months ago or an other issue ?

    Vincèn
    Similar thing. Staff making design change without my attention.

    Nick



    Fanotec
    We listen. We try harder.
  4. #4

    Quote Originally Posted by nick fan View Post
    Similar thing. Staff making design change without my attention.
    Does it mean we'll need to exchange again the one already exchanged in the past ?

    Vincèn



    French Nodal Ninja Distributor
    Blog: http://www.skivr.com
    Online shop: http://magasin.skivr.com
    Photo gallery: http://flickr.com/skivr
    Support website: http://support.skivr.com
  5. #5
    Users Country Flag
    Join Date: Apr 2008
    Location: Hong Kong
    Posts: 2,441

    Quote Originally Posted by Vincèn View Post
    Does it mean we'll need to exchange again the one already exchanged in the past ?

    Vincèn
    yes, when the new batch is ready.

    Nick



    Fanotec
    We listen. We try harder.
  6. #6
    Users Country Flag
    Join Date: Aug 2008
    Location: Netherlands
    Posts: 1,741

    I used a special Plastic-Metal Glue. I took the knob apart. Roughened outside of Insert and inside of Knob, added a thin amount of glue to these surfaces and re fixed the Insert and the Knob. I let it dry for one day before I re used it on the Upper Rotator. This would be my first try when a knob comes loose before the new batch is ready. This helped me, plus fixing the knob softly. It does not have the function to keep the Upper Rail in place, it just closes the rotator to different stops inside.

    Trying the glue in first place would help resellers a little bit.

    Heinz
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