Comments on NN5l

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  1. Comments on NN5l

    #1

    Join Date: Feb 2009
    Location: Washington State
    Posts: 3

    [move]Great Unit - Exceptional Service[/move]

    I don't often take the time to comment on purchases, good or bad but I was so impressed with the quality of the NN5L that I just felt I needed to let you know.

    I ordered the NN5L Monday night Feb 2nd in the evening. Imagine my surprise when I received an email the morning of the 3rd with the shipping information! I requested Standard Priority Mail delivery so the unit arrived, courtesy of the Post Office yesterday (Saturday the 7th).

    As a former owner of a Manfrotto 303SPH (I returned it as it was too heavy, too big, and too clumsy to travel with) I was impressed with the quality, size, weight, and design of the NN5L. I also ordered a QRC2 clamp to mount my Canon 50D as the web store stated it would fit most Manfrotto plates. At first I was disappointed as the clamp would not grip my Manfrotto plate. Surprise again : when I found a replacement jaw included that converted the clamp to fit the Manfrotto plates I use! The next surprise was the slide stop on the clamp was to short to act as a stop for my plate... Once again a part was included to convert he stop to the height required for the Manfrotto plate. If you need it, might need it, or might need to replace it chances are it is included with the unit!

    In today's make it as cheap as possible and sell it for as much as possible, charge for needed parts, and run to the bank economy Nodal Ninja is a welcome and pleasent surprise! A company that offers a well designed, expertly manufactured product with emphasis on Customer Service and satisfaction is a rare find.

    Count me as a satisfied customer!
  2. Re: Comments on NN5l

    #2

    Hi Gumby,
    Welcome to the forum and we appreciate you taking the time to share your experiences and thoughts on our products and service.
    We stand committed to quality of product and top notch customer service.
    Thanks again for sharing - it's very humbling.

    Cheers,
    Bill
  3. Re: Comments on NN5l

    #3
    Users Country Flag
    Join Date: Apr 2008
    Location: Hong Kong
    Posts: 2,438

    Quote Originally Posted by Gumby View Post
    [move]Great Unit - Exceptional Service[/move]

    I don't often take the time to comment on purchases, good or bad but I was so impressed with the quality of the NN5L that I just felt I needed to let you know.

    I ordered the NN5L Monday night Feb 2nd in the evening. Imagine my surprise when I received an email the morning of the 3rd with the shipping information! I requested Standard Priority Mail delivery so the unit arrived, courtesy of the Post Office yesterday (Saturday the 7th).

    As a former owner of a Manfrotto 303SPH (I returned it as it was too heavy, too big, and too clumsy to travel with) I was impressed with the quality, size, weight, and design of the NN5L. I also ordered a QRC2 clamp to mount my Canon 50D as the web store stated it would fit most Manfrotto plates. At first I was disappointed as the clamp would not grip my Manfrotto plate. Surprise again : when I found a replacement jaw included that converted the clamp to fit the Manfrotto plates I use! The next surprise was the slide stop on the clamp was to short to act as a stop for my plate... Once again a part was included to convert he stop to the height required for the Manfrotto plate. If you need it, might need it, or might need to replace it chances are it is included with the unit!

    In today's make it as cheap as possible and sell it for as much as possible, charge for needed parts, and run to the bank economy Nodal Ninja is a welcome and pleasent surprise! A company that offers a well designed, expertly manufactured product with emphasis on Customer Service and satisfaction is a rare find.

    Count me as a satisfied customer!
    Hi Gumby,

    Thanks for the good words for our products and service.
    The standard QRC jaw will fit Gitzo/ Giottos and our own plate. You may find it useful later.

    Nick



    Fanotec
    We listen. We try harder.
  4. Re: Comments on NN5l

    #4

    For customer service, I so far agree strongly with you Gumby. I ordered NN5 from distributor in Italy (after Bill refered my mail to them - Thanks Bill!) on a friday and because of the weekend, it was delivered on monday though it was in Geneva Switzerland by saturday. Prior to the order, Mauro (dealer in Italy) was really helpfull. All my inquiries were answered within minutes of asking. This really made me confident too after all the experiences I read from others about the great service from Nodal Ninja. Its wonderful to have such satisfactory service. Keeps one going back for more !
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