I had a small glitch in my NN5L order placed today. Bill made it right .... I'll just say I am a great fan of Bill & NN even before I receive my NN5L.
Customer service BETTER than it should be!
(now if Vista was as accommodating ..... NEVER UPGRADE FROM XP Pro)
I would echo the comments: I had purchased my NN3 via a UK reseller, and to cut a long story short the horizontal arm got damaged with usage, nothing wrong with the product it just took a heavy whack that bent the arm. I emailed NN3 for advice and very quickly got a replacement arm delivered through the mail. To say that I was impressed would be an understatement. Customer service that is way beyond what I expect and I look forward to making future purchases. (well, apart from actually parting with cash, never did like that bit)
I would like to add my thanks to the Ninja team! As a new customer who purchased a NN3 and then decided to return it and upgrade to the NN5L, I have had an excellent customer experience. Mauro and Bill have been very responsive to my questions and my new NN5L is winging its way towards me