Praise
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  1. Praise

    #1

    I had a small glitch in my NN5L order placed today. Bill made it right .... I'll just say I am a great fan of Bill & NN even before I receive my NN5L.

    Customer service BETTER than it should be!

    (now if Vista was as accommodating ..... NEVER UPGRADE FROM XP Pro)

    Mo
  2. Re: Praise

    #2
    Users Country Flag Macro's Avatar
    Join Date: Apr 2008
    Location: South Korea
    Posts: 80

    Quote Originally Posted by MisterMo View Post
    I had a small glitch in my NN5L order placed today. Bill made it right .... I'll just say I am a great fan of Bill & NN even before I receive my NN5L.

    Customer service BETTER than it should be!

    (now if Vista was as accommodating ..... NEVER UPGRADE FROM XP Pro)

    Mo
    Welcome to the forums Mo.

    Yes, support from the NN team is outstanding in every way. If there a question or problem, they make it right - FAST!

    What You're not getting the same level of support from Micro$oft


    David
  3. Re: Praise

    #3

    Quote Originally Posted by MisterMo View Post
    I had a small glitch in my NN5L order placed today. Bill made it right .... I'll just say I am a great fan of Bill & NN even before I receive my NN5L.

    Customer service BETTER than it should be!

    (now if Vista was as accommodating ..... NEVER UPGRADE FROM XP Pro)

    Mo
    I would echo the comments: I had purchased my NN3 via a UK reseller, and to cut a long story short the horizontal arm got damaged with usage, nothing wrong with the product it just took a heavy whack that bent the arm. I emailed NN3 for advice and very quickly got a replacement arm delivered through the mail. To say that I was impressed would be an understatement. Customer service that is way beyond what I expect and I look forward to making future purchases. (well, apart from actually parting with cash, never did like that bit)

    Ped
  4. Re: Praise

    #4

    Join Date: Jun 2008
    Location: Maine, USA
    Posts: 3

    I would like to add my thanks to the Ninja team! As a new customer who purchased a NN3 and then decided to return it and upgrade to the NN5L, I have had an excellent customer experience. Mauro and Bill have been very responsive to my questions and my new NN5L is winging its way towards me

    Thanks
    Rome

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