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wjhall31
06-16-2011, 11:51 AM
I'm having a small problem with my new NN4 , specifically around the upper rotator, Ive created a short video to help describe my problem
http://www.youtube.com/watch?v=v2InQFNLi9Q

hindenhaag
06-16-2011, 02:21 PM
Hi and welcome to the forum,

This is not normal. It should open up while opening the knob. Mine works that way. The hex screw has only to be taken off to set the upper rail to the different horizontal starting angles, 7.5 etc. fix to one of these starting positions. The upper rotator uses 15 steps added to the first horizontal angle, so 7.5 with click to 22.5.

I feel you should return it to the reseller. Which country do you live in ? Good video.

I am quite sure you'll get a comment by Nick soon.

Regards,
Heinz

Bill Bailey
06-16-2011, 04:05 PM
I'm having a small problem with my new NN4 , specifically around the upper rotator, Ive created a short video to help describe my problem
http://www.youtube.com/watch?v=v2InQFNLi9Q

Hi - this is known issue with very small handful of units sent out - please contact your reseller for replacement.
thanks for the video
Bill

nick fan
06-16-2011, 11:54 PM
As Bill pointed out, it is a defective unit which needs replacement.
Maybe you can help me diagnose the source of issue. Does your NN4 has this issue from day one?

Nick

wjhall31
06-17-2011, 09:22 AM
Thanks for the quick reply. Yes the issue was present when new. If there is anything else you'd like to know to help then let me know and ill try to assist.

nick fan
06-17-2011, 11:15 AM
Thx for your info.

just ask your reseller to offer you a free replacement.

Nick

badders
06-17-2011, 11:16 AM
Thx for your info.

just ask your reseller to offer you a free replacement.

Nick

That'll be me then!...:th_wink: