Quick release plate bracket screw unexpectedly snapped?

[opticalmedia1]

I have been an ecstatic NN user ever since I started shooting pano's and it has always been a pleasure using the fanotecs line of products.

I like to use only the best equipment as I believe you get what you pay for. Generally it is money well spent in terms of Quality, ease of use, durability and precision(especially under demanding circumstances)

I make use of the NN5 with the RD-16 rotator, quick release plate and EZ leveler 2.

Recently I upgraded my camera to the 5D Mark II. Together with L series glass this is somewhat heavier than my old 30D and 17-55.

However, today when I was attempting to calibrate my lenses I found that my 24-105 lens could not sufficiently focus on the bolt ( Lower Horizontal Rail ), So I switched over to my 16-35 lens to set the lower rail instead.

While securing the body to the Quick release plate via the pull knob the actual bolt inside snapped! see picture .Coming from an engineering background I know all about over tightening and stress on certain structures of equipment. This was certainly not a case of over tightening but rather a weak point in the design of the Pull knob.

I have been using this setup since your EZ-leveler 2 came out. So that’s what? About year old? Is this common with the quick release? I must say I am a little disappointed.... How could I get a new bolt over here In South Africa? Is it a specific kind of bolt that I could buy from a specialist bolt supplier or was this bolt manufactured just for your quick release systems?

Thanks for reading

Michael

[nick fan]

I have been an ecstatic NN user ever since I started shooting pano's and it has always been a pleasure using the fanotecs line of products.

I like to use only the best equipment as I believe you get what you pay for. Generally it is money well spent in terms of Quality, ease of use, durability and precision(especially under demanding circumstances)

I make use of the NN5 with the RD-16 rotator, quick release plate and EZ leveler 2.

Recently I upgraded my camera to the 5D Mark II. Together with L series glass this is somewhat heavier than my old 30D and 17-55.

However, today when I was attempting to calibrate my lenses I found that my 24-105 lens could not sufficiently focus on the bolt ( Lower Horizontal Rail ), So I switched over to my 16-35 lens to set the lower rail instead.

While securing the body to the Quick release plate via the pull knob the actual bolt inside snapped! see picture .Coming from an engineering background I know all about over tightening and stress on certain structures of equipment. This was certainly not a case of over tightening but rather a weak point in the design of the Pull knob.

I have been using this setup since your EZ-leveler 2 came out. So that’s what? About year old? Is this common with the quick release? I must say I am a little disappointed.... How could I get a new bolt over here In South Africa? Is it a specific kind of bolt that I could buy from a specialist bolt supplier or was this bolt manufactured just for your quick release systems?

Thanks for reading

Michael



I apologize for your problem. This is the first incidence of such a problem. I hope you didn't drop your camera.
It sounds like I need to use stainless steel instead of brass in the future.
Send me your address by PM, I will send you another screw instead.

Nick

[opticalmedia1]

Nick thanks for your help, I appreciate it.

Perhaps you could send 2 stainless steel ones if possible ?

Thanks a Mil

Any idea how long it would take to arrive here?


Edit by Nick. Address noted and removed.

[nick fan]

Nick thanks for your help, I appreciate it.

Perhaps you could send 2 stainless steel ones if possible ?

Thanks a Mil

Any idea how long it would take to arrive here?


Edit by Nick. Address noted and removed.


I don't have Stainless steel one. I will send you a brass one. Typically, it takes 7-10 days to arrive for air mail. Not sure for this season of time.

BTW, I will need your full name for the address.



Nick